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Frequently Asked Questions 

We’re so glad you’re here! Below are some of the most common questions we get. If you don’t see what you’re looking for, just reach out to us.

Meal Prep Questions

Do I have to subscribe to order meals?

Nope! Ouichef is commitment-free. Order when you want, as often as you want. No subscriptions, no pressure.

Are the meals really ready to eat?

Yes! Every Ouichef meal is fully prepared by our team—you just heat it up. No cooking or prep required.

Can I customize meals to suit my diet or allergies?

Absolutely. Just let us know what you need—gluten-free, dairy-free, vegetarian, low-carb —you name it. We tailor each meal to your preferences.

How are meals delivered and packaged?

Your meals arrive fresh (never frozen) and are carefully packed in cooler bags with ice packs to keep everything perfectly chilled. Individual meals come in convenient microwavable containers, while family meals are in foil containers ready to pop into the oven. Plus, we’re committed to sustainability — we collect and reuse the delivery bags, ice packs, and containers! On delivery day each week, simply leave your used items out for your delivery driver to pick up. Everything is then thoroughly disinfected and sterilized, so it’s safe and ready to use again. Easy, eco-friendly, and hassle-free!

How long do the meals stay fresh?

4-5 days. We recommend eating the salads and fish dishes earlier in the week for optimal flavour

How do I reheat the meals?

Our meals come fully prepared and just need to be warmed up.

Individual meals: Simply open the edge of the container and microwave for 3–5 minutes. Or, transfer the meal to an oven-safe dish and heat at 350°F for 15–25 minutes until warmed through.

Family meals: Bake in the oven at 350°F for 30–40 minutes until hot, or portion onto plates and warm in the microwave.

Important: Please remove all side sauces from the containers before heating to keep everything tasting just right!

Catering & Private Dining

What kinds of events do you cater?

Everything from intimate dinner parties to weddings, corporate events, and retreats. If food is involved, we’ve got you.

Can I customize the catering menu?

Absolutely! We offer standard sample menus that can be customized to perfectly suit your tastes, needs, and event. Chef Peter will work closely with you to create a menu that’s just right for your guests and any dietary requirements. No cookie-cutter menus here—only personalized deliciousness!

How far in advance should I book catering or private dining?

Sooner the better, but 2-4 weeks for smaller events, 6-8 months for larger events.

Ordering & Delivery

Where do you deliver?

We currently deliver in Ottawa, Gatineau, Pontiac and surrounding areas. If you're outside our standard delivery zone, reach out—we’ll see what we can do.

When will my meals arrive?

The meals are delivered on Mondays between 9 am and 5 pm. We are happy to partner with GopherIt deliveries to deliver our meals! We service Ottawa, Gatineau and surrounding areas!

Do you offer pickup?

Yes, we offer pick up at our facility in Luskville (76 ch. du Village, unit B)

What if I won’t be home to receive my delivery?

No worries! If you won’t be home, we recommend leaving a cooler outside for your delivery, especially during the hotter months. This helps keep your meals fresh and perfectly chilled until you get home.